renter services

RentersDiscover why Reno renters prefer Kromer

Our tenants have access to what they need, when they need it.

Find an Apartment
We own and manage several apartment communities in the Reno/Sparks area. We pride ourselves in providing the best value for your rental dollar. With continued renovations and upgrades, we make sure to maintain beautiful and sophisticated communities

Find a Condo
KI Management Services manages several condominiums in Reno. They all may have different owners, but they are all maintained by our expert staff.

Pay Rent
Pay rent conveniently from your home or from out of town with our online payment feature.

Request Maintenance
Submit a maintenance work order at any time of the day with just a click!

Renter Portal
View your transaction ledger, submit work orders, and set up automatic monthly rent payments.

Text Notifications
We can send renewal reminders, service updates, and emergency notifications via SMS Text Messaging. Ask your community manager for more information!

News Feed
Check out our news area for frequently updated information regarding new complexes, maintenance tips, and more!

owner services

OwnersHassle-free property management

Owners have access to comprehensive, on-call services.

Property Management
At Kromer Investments, Inc., we have what we like to call “The Owner- Managed Advantage”. In short, we treat all of the apartment communities we manage as if we own them. This translates to satisfied renters who are proud of where they live and satisfied owners and investors who rest assured they will attain a better return on investment with Kromer. We specialize in vertical management from small city studios to large 3-bedroom town homes. We own and manage several different types of communities and all have become market leaders in Reno, NV.

  • Accounting, Budgeting and Financial Reporting
  • Marketing
  • Preventive Maintenance
  • Maximize Non-Rental Income
  • Advertising
  • Leasing
  • Adding Value to Asset
  • Implementing Current Technology

Purchasing Power
Our economy of scale of units owned and managed allows Kromer Investments to have a robust purchasing program to decrease costs for our clients. Through our local and international relationships, we can provide leading quality materials, services, and products at the lowest possible prices.

  • Renovation Projects
  • Adding Technology
  • Fiber Base Internet Services
  • Contract Negotiations

Marketing
Our marketing division specializes in advertising, social media, digital campaigns, web design, online reputation management, and curb appeal. Through our marketing strategies, we can develop the perfect marketing plan to meet any objective. Additionally, we have local relationships and sponsorships with UNR, Reno Aces, Reno 1868, and the Reno Bighorns that can hit any target audience or demographic group and help brand awareness.

  • Brand Management
  • 3D Floorplans
  • Virtual Floorplans
  • Aerial Drone Videos & Photography
  • Web Design
  • Graphic Design
  • Digital Photography
  • Creative Content Management
  • Social Media & Reputation Management
  • Digital Advertising
  • Commercial Production
  • Videography

Property Maintenance
We strive to develop and train our maintenance team to the become leaders in our industry. Our maintenance training director trains each maintenance supervisor to become well rounded and successful in their craft. We have a training facility where our maintenance staff members train each month to prepare them in handling every maintenance situation efficiently. They train in plumbing, HVAC, electrical, preventive maintenance, and customer service. Each maintenance supervisor is CPO EPA, and OSHA 10 certified.

Technology
Kromer Investments implements technology to reduce costs and run a more efficient property. Our software program, Rent Manager, can reduce the time spent on routine tasks and allow us to invest more in growing your business. Additionally, we can implement home automation products to any property or project successfully.

  • Communicate with residents through mass SMS text-messaging or E-mail
  • Online Payments
  • Online Work Orders
  • Mobile Capabilities
  • Voice IP Integration
  • Smart Thermostats
  • Smart Sensors
  • Smart Locks
  • Smart Lights

Owner Access Portal
We use Rent Manager Software to give our clients real-time access to their assets. From the resident screening process, transaction ledgers, customizable reports, maintenance work orders, and deposited funds, everything is available at their fingertips. Accessible through your computer or mobile device, our portal will allow you to review any financial information at any time.


Testimonials

Don't take our word for it

hear it from our wonderful customers

I have had a wonderful experience working with Kromer Investments Inc.! From beginning to end, they were very helpful and professional. They made my relocation process so much easier and were very accommodating.

Rocio A

Lived at The village at wildcreek for many years, great complex, very well kept and maintenance was always fast to fix any issues. Had a great resident experience since day one, and was a great place to call home.

Ingrid R

My family and I just moved from the Meadows to Willow Creek and WOW!! Both Apartment Managers have just been wonderful working with my family to find us our perfect home. Very happy at our new place!! Thank you!!

Christina B

They are sincere in wanting to make this a home for you. The ladies in the office are just so smart and helpful, always willing to go that extra mile to help you, it is hard to smile everyday but they do.

Melody S

The office staff is TOP NOTCH. Their customer service was truly grade A. They treated us like friends, rather then tenants.

Kiara G

The office and maintenance staff were also super easy to work with. My move in and move out went so smooth and I never had an issues with my apartment itself.

Kaitlin M

The customer service, from the employees in the office to the maintenance workers, was superb. They were very understanding and quick to fix any problems that we had.

Kevin K

This was one of the best experiences I've ever had finding and securing an apartment. From the moment I walked through the door I felt completely comfortable and welcomed with some of the friendliest staff I've ever encountered.

Savannah S

The staff was very friendly and helpful. She made the transition very comfortable for us and we can’t wait to live there.

Dominique L

I have been here going on 3 years now and I love it. All of the staff are wonderful. Talk about going above and beyond.

Leda A

Our new home is beautiful and very quiet, with excellent management and maintenance who are very attentive to questions or concerns.

Happy Tenant