July 9, 2025 | Category: Uncategorized

The Luxury Leasing Professional is responsible for leasing apartment units or rental properties by attracting prospective tenants, conducting property tours, processing applications, and ensuring a positive experience for all potential and current residents. This role combines sales expertise with exceptional customer service to attract and retain affluent tenants.

Key Responsibilities:

  • Conduct personalized tours of luxury units, highlighting premium features, amenities, and the lifestyle benefits of the community.
  • Engage with prospective tenants through various channels, ensuring timely follow-up and conversion of inquiries into signed leases.
  • Responding promptly to inquiries via phone, email, or in-person visits, and nurturing leads throughout the leasing process.
  • Qualifying prospective tenants by understanding their preferences, financial capabilities, and urgency to move.
  • Utilizing CRM software or leasing platforms to track and manage leads, follow-ups, and lease negotiations.
  • Negotiating lease terms and rental agreements in accordance with company policies and legal requirements, while maximizing revenue opportunities.
  • Providing exceptional customer service throughout the leasing process, addressing tenant concerns or questions with professionalism and efficiency.
  • Collaborating with property management and maintenance teams to ensure units are rent-ready and well-maintained, enhancing the overall leasing experience.
  • Keeping up to date with market trends, competitor pricing, and local market conditions to adjust leasing strategies accordingly.
  • Participating in marketing and promotional activities to attract prospective tenants, such as hosting open houses, creating compelling property listings, and leveraging social media platforms.
  • Assisting with lease renewals, lease terminations, and resident retention efforts to maintain high occupancy rates.
  • Adhering to fair housing laws and regulations in all interactions with tenants and applicants, always ensuring compliance.
  • Provide exceptional service to residents, addressing concerns and facilitating a seamless living experience.

Qualifications:

  • Proven sales experience in a customer-facing role, preferably in real estate, hospitality, or retail.
  • Strong communication and interpersonal skills, with the ability to build rapport and establish trust with prospective tenants.
  • Excellent negotiation skills and ability to close deals effectively.
  • Detail-oriented with strong organizational and time management skills.
  • Knowledge of fair housing laws, leasing regulations, and real estate practices.
  • Proficiency in CRM software, Microsoft Office, and other relevant technology tools.
  • Ability to work independently and as part of a team in a fast-paced environment, while meeting leasing targets.
  • High school diploma or equivalent required.
  • Sales experience is required.

Benefits:

  • 30% housing discount
  • Health Benefits (medical, vision, dental)
  • Paid holidays
  • Sick days
  • Personal Time Off Hours
  • Tuition reimbursement
  • 401K plan